Complaints Procedure

As a firm, Benjamin Stevens Auctions aims to provide the highest standards of service to all Clients, but to ensure that your interests are safeguarded.

We offer the following:

If you believe you have a grievance, please write in the first instance to Louisa Felman at:
194 Station Road, Edgware, Middlesex, HA8 7AT

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures.

A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

If you remain dissatisfied with the result of the internal investigation, please contact Steve Wayne who will review the complaint.
Following the conclusion of our in-house review we will write to you with a final written statement.

If you are dissatisfied with the conclusion of the in-house review, you can refer the matter to “The Property Redress Scheme” via email or telephone:

[email protected]

0333 321 9418

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